NOTICE

Please allow 1-3 weeks for the shipment of purchased editions or products. Any questions about shipping should be directed to: info@marcos-alvarado.com

 

WHAT TO DO IF YOUR PACKAGE IS LOST OR STOLEN

If your package is lost or stolen, please contact the shipping provider. If your package is unable to be found by the provider, send an email to info@marcos-alvarado.com with your order number as the subject line and we will try to assist.

 

WHAT TO DO IF YOUR ARTWORK / PRODUCT IS DAMAGED

We suggest you open your order as soon as it arrives. The packaging for each order is made to protect the artwork or product, it will at times encounter wear and tear in shipping. The interior box cannot be replaced. If, however, your artwork or product is damaged, & it is not a sold out limited edition item, we may be able to replace your order. In this event, please send an email to info@marcos-alvarado.com with your order number as the subject line, images of the damage, and we will assist you in filing your claim. If you have damage claims they need to be filed 7 days from receiving your order.

 

WHAT TO DO IF CUSTOMS OPENED YOUR PACKAGE

From time to time, customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurrence.

 

WHAT TO DO IF YOUR PACKAGE IS DELAYED BY CUSTOMS

We have no insight into customs handling or any delays that may result from customs processing. The shipping provider should have the latest information on customs status.

WHAT TO DO IF YOU HAVE GENERAL SHIPPING QUESTIONS

For general shipping questions, please contact the shipping provider.